Demo Webinar Increasing Self-Service Capabilities - Fast

Duration: 41:19

Presented by

Andrew Byers

Manager Business Development - Coveo

Coco Deng-Kral

Sales Engineer - Coveo

Support leaders are facing an unprecedented challenge: handling surging call volumes with a remote team of support engineers. They need to help customers get trusted answers quickly without having to contact the service center, while empowering their support staff with swift access to case-resolving knowledge. How can you adapt on both fronts - quickly?

Watch this session on-demand to learn how digital leaders like Tableau SoftwareVMware and RingCentral used AI powered-search and recommendations to quickly:

  • Help customers find answers on their own by serving them the most relevant content - wherever it resides.
  • Reduce pressure on their contact center by shifting the repetitive cases to the online support channels.
  • Boost support engineers’ productivity by providing them with contextually relevant information for each case at hand.