How VMware Uses Intelligent Search to Boost Self-Service

Duration: 44 min

Support organizations are facing a huge challenge today – critical knowledge assets reside in various locations, preventing agents, partners and customers from finding the information they need, when they need it. Hear VMware's Portal Operations Manager David Wylie share how VMware overcame this challenge with Intelligent Search from Coveo and:

  • Drastically reduced the number of support inquiries via its partner community portal
  • Empowered its employees, customers and partners to accomplish more online by providing them with contextually relevant knowledge and expertise at the moment of need
  • Tripled deflection rates and the self-service metrics that matter

Watch now to learn how you too can improve engagement, satisfaction and sales with Intelligent Search.

Presented by:

  • David Wylie

    Manager, Partner Central Operation at VMware

  • Tucker Hall

    Director, Product Marketing at Coveo