On-Demand Webinar

How to Embed Service to Meet Customers Where They're At

Duration: 25:23

Presented By:

David James

Product Marketing Director at Coveo

Neil Kostecki

Sr Product Manager at Coveo

Meaningful support interactions no longer reside just inside the Help page. They're embedded throughout all of your digital properties -- becoming part of your digital DNA -- to meet  customers where they're at using personalized content based on previous successful interactions of others. In this instructive, how-to webinar we'll look at ways to embed personalized support journeys to drive case deflection and self-service success using chatbots, in-app search, personalized workflows and contextual recommendations.