Decoding AI

Make your Customer Service Organization a Competitive Differentiator

Duration: 60 minutes

A Masterclass in AI-enabled Support Transformation

Join Senior Product Marketing Manager at Coveo, Juanita Olguin and CMSWire for this 60 minute webinar where we walk through practical, real life examples of how leading companies are successfully leveraging AI and machine learning to transform their customer support operations.

In this webinar you'll learn:

  • Understand AI in the context of your overall business with an emphasis on customer support
  • Assess your organization’s readiness for AI based on the maturity of your support organization
  • Prioritizing machine learning within your business and support strategy
  • Evaluating the potential for AI to deliver a strong ROI to the business