Partner Community Best Practices:

Creating successful partner self-service experiences on Community Cloud

Presented by:

David James
David James

Product Marketing Director at Coveo

Bojan Kalajdzic
Bojan Kalajdzic

VICE PRESIDENT, SALESFORCE PRACTICE at Paladin Group

As Vice President of Salesforce Practice, Bojan brings more than 20 years of IT and professional services across solution areas that include CRM, business intelligence, enterprise integration and custom application development.

Before joining Paladin, Bojan developed Salesforce Communities practice at Cloud Sherpas focused on developing client and partner communities on Cloud CRM platform. Accenture (NYSE: ACN) acquired Cloud Sherpas in 2015 and Bojan continued to manage the Communities practice and implementation strategy for global Fortune 500 companies.

Bojan started his career as cofounder of startup Campusmarket.com later SYNAPS open source project for communities. He is passionate about leveraging collaborative-technologies to enhance decision making processes. Bojan holds a Bachelor of Arts from University of Oklahoma and an MBA from Oklahoma City University.

If you're like most companies, your growth is heavily reliant on a successful partner and alliance network. They're an extension of your sales teams and help accelerate business when properly equipped with the right content and tools to sell.

Unfortunately, partners can’t – and won’t – sell when they lack the tools and knowledge. Help make their job easier. But how?

Successful partner teams are finding the key to equipping and enabling their vast partner network hinges on providing relevant, personalized content in dynamic partner communities. Content that's easily accessible regardless of where it resides in your organization.

Watch this webinar replay where we'll investigate:

  • Best practices followed by successful partner communities
  • The evolving expectations of partner community users
  • Successful communities that drive partner success (including live demos)
  • Metrics for understanding if partners are engaging with the right content