AI-Powered Search Can Impact Your Business: Takeaways from the Gartner Magic Quadrant for Insight Engines

Duration: 55 min

“Insight engines apply relevancy methods to describe, discover, organize and analyze data to allow for information to be delivered proactively in the context of digital workers, customers or constituents.“, explains Gartner. Leading organizations are already using Insight Engines today to deliver relevant interactions at every point of contact and as a result, and are driving significant business outcomes.

Watch this webinar relay to learn:

  • How AI-powered Search works and what it means for your business
  • The impact insight engines have on customer self-service, agent proficiency, employee engagement and collaboration, and website performance
  • Key considerations in selecting the right insight engine for your organization

Presented by:

  • Laurent Simoneau

    Co-Founder, President and CTO

    Laurent Simoneau is Co-founder, President and CTO of Coveo, and is considered one of industry’s top enterprise search experts. Prior to Coveo, Laurent was CTO of Copernic, an early leader in desktop search, where he oversaw the company’s product strategy and directed the research and development of core technologies. Laurent also served as Chief Operating Officer at Copernic during which he successfully orchestrated the spin-off of the company’s enterprise search division in 2005 into what is now Coveo.

    Laurent is a graduate of Université du Quebec, where he holds an MBA degree. He resides in Quebec City with his wife and children.