Hi, everyone. Welcome to New in Coveo for websites spring edition. Spring is finally here, although I can't say that for sure in Montreal. We're we're a little bit uncertain about what's happening, but it's still spring. We're very excited. My name is Carrie Anne Beach. I am part of the product marketing team here at Coveo. I am joined today by my colleague, Elias, from the product team. And today, we're gonna be walking you through the latest product innovations designed to uplevel your digital experiences and empower your teams. Now I really do mean uplevel your digital experiences. We're gonna be doing something a little bit different this time. We're starting with a sneak peek into a new search experience that has just recently launched. It's hot off the press, and this is really changing the way that users are gonna be interacting with your sites and your content. There might be a spoiler somewhere on this slide about what it is that I'm talking about. So, a little bit of housekeeping before we get started. Please feel free to drop any questions that you have in the chat and the q and a. We do have some time reserved at the end, to get back to those. And, of course, this session is also being recorded. So just a quick disclaimer. You may see some forward looking innovation, so just be sure to always make buying decisions based on publicly available information. So before I hand it off to Elias, who's really gonna be taking the bulk of today's presentation, I just wanted to take talk a little bit about what we're seeing in the market because, of course, this is gonna be guiding the innovations that we'll be sharing today. So I'm sure I don't have to tell everyone here that your website is a lot more than just a marketing site. It's the entry point to your content and your services. It's where your prospects and your customers come to learn, to find answers, to make decisions. Now if your website is the digital front door, then you can say that search is the key. It's an opportunity to capture and convert these high intent inbound visitors. But search is not just one moment or at least it's not anymore. It's truly about the entire digital experience, a series of moments where trust is built, where loyalty is earned, and if done correctly, revenue also follows. But as I'm also sure many of you know, search is evolving, and it's doing that in a big way. This is because search habits are changing and so are expectations. You know, your customers are no longer just comparing you to your competitors. They're actually comparing you to ChatGPT, to Google's AI overview, to cloud, to Gemini. These are tools that we're all starting to use every single day, and people are bringing these expectations and also their search behaviors to your sites. In fact, according to Gartner, fifty one percent of consumers say that their research habits have already changed because of Gen AI. And of those, seventy one percent have changed how they phrase their queries. And this includes more question based inputs and also conversational type phrasing. So once people come to your site, it's more important than ever that you're able to match, but hopefully exceed these expectations that they're now starting accustomed to. And so it's no surprise that we see organizations everywhere looking to adapt. You probably have a lot of new AI mandates, that are kind of being pushed around your organizations. We recently did a website survey, and we actually saw that seventy two percent of businesses are actively exploring conversational AI. But something that's really interesting is we also saw AI ambition for, the large part is outpacing readiness. And this is primarily due to the lack of understanding in the foundations that are really needed to create these new experiences. It's not just about a bolted on chatbot or, you know, a siloed search on this site or that site. And this is really the gap that we want to close, which brings us to where we are today. And what we wanna help you do is really move through these stages of search from results to answers and now conversations. This means experiences that are gonna hold on to context through multiple questions and really guide your visitors through decisions and not just individual queries. But we know that this is gonna require a solid foundation from which to build, and this is where that AI readiness comes in. You need to have the right retrieval layer. You need connected content, behavioral signals, and then also the governments that your teams need to actually manage all of this and do it securely. And then on top of this, it's not just about that end user experience. You also need the right tools and visibilities for your teams to be able to power all of this. So this is really what's driving our road map today. With that, Elias, let's let's dive right in, shall we? Thanks, Carrie Anne. So we'll go through a couple team a couple themes today, everyone. Some of the things we'll talk about is AI powered website experiences. The second theme really we'll cover in today's session is website ready Agentic AI and integrations. And third, we'll look at our platform and core services for website themes. Of course, we'll start with the AI powered website experiences, then work down the stack. So as Carrie Anne just mentioned, you might be familiar with our Geniei experience. Today, the solution known as CRGA, we've adapted this solution now from our core technology to meet these changing expectations and user behavior. Your teams today are expecting an experience like ChatGPT, Claude, and Gemini, and really going for a multi turn memory embedded search, and that's what we've done here. Instead of forcing users to navigate complex menus and sift through long pages or run through multiple keyword searches. Conversational search really lets them ask questions naturally and get clear trusted answers pulled directly from your website and CMS content, giving that trusted grounded experience to all users. First, you're getting a faster, more successful self-service from this, especially for high intent visitors, who just wanna get the right information quickly. Second, you're getting a personalized end to end content discovery because users can actually ask those follow-up questions and take the conversation as deep as they need to go. And third, a higher engagement across your entire digital journey. Those internal teams who rely on businesses as a source of truth will experience this firsthand with this conversational experience. So at the core of this experience is the conversational Coveo search agent, which orchestrates a multistep reasoning process designed for complex digital environments like yours. Instead of trying to answer a question in a single pass, the conversational agent will go through a reasoning logic, retrieving and then evaluating answers as the conversation evolves over time. The result of this is a clearer and more complete answer than just a regular search. Exactly the kind of questions your visitors are bringing to your site today, like long tail keywords that they're used to interacting with Claude, Gemini, and so on. The other key part of this is how straightforward it's actually is it actually is to deploy. Like all Coveo, solutions running on enterprise website, a fully managed end to end agentic search capability designed for teams to fully move fast without taking on the complexity of building on or maintaining their own agentic agents. Everything you need here is included from configuration, registration, UI components, testing, and reporting. Of course, this lives all in one place. What you're seeing here is, is that experience in action on our enterprise docs website. Feel free to test this after our session today. Now this is happening on our public documentation website, but the same pattern applies to large multisite environments like yours, marketing pages, support content, and resource hubs. The visitor starts with a question and gets a generated answer like you would expect today from our Gen AI product. But different to this is the product will now generate follow-up questions. The user can go in and, at great depth, ask follow-up questions with memory enabled to get a more comprehensive search experience. Now instead of hitting a dead end, the visitor can continue with that journey and even take the conversation in different directions. So we just looked at our on-site experience, how conversational search works for visitors on your website. Now the next question is how does this extend beyond the website itself? That's where the second theme comes in, our website ready custom Agentic AI. So this slide here shows how Coveo fits into your enterprise, website, and AI ecosystem. Coveo acts as a connective intelligence layer. We unify your website wholly. And on top of that, Coveo applies relevance augmented retrieval, combining semantic search, engagement data, hybrid ranking so your AI agents don't just get answers, but can also get the right content from the right site. And we make that available in multiple ways here, through native website experiences like conversational search, through Coveo baseline search, and discovery agents. Through open standards like MCP and APIs, These let you ground your external agents, whether that's ChatGPT, Claude, Copilot, or Salesforce. The key message is this. Coveo doesn't just replace or doesn't replace your website or AI strategy at all. It powers it by grounding every experience and agent entrusted enterprise web content. So for marketing and IT teams experimenting with these Gen AI and Agentic experiences, the challenge quickly becomes integration. Every new AI tool needs access to your enterprise content securely, consistently, and without custom builds each time. MCP or model context protocol is a standard way for AI agents to access enterprise knowledge. Coveo's hosted MCP server provides a managed layer that exposes key website ready capabilities like search, passage retrieval, answer generation, and fetch. So instead of building one off integrations, which strain your teams for months on end, have a single secure entry point to ground AI experiences and trusted website content. The result here is a faster experimentation, less technical overhead, and confidence that AI generated experiences connect your website are pulling the right content. And we've made all of this extremely straightforward. Through the admin console, website teams can connect MCP compliant AI agents like ChatGPT, Enterprise, Claude, Copilot, Agentforce, or otherwise directly into Coveo. It's low code and centrally managed, teams building custom integrations every time a new AI tool shows up don't have to go through that same overhead. For digital and marketing teams, this means that experimentation loop closes faster with these new AI powered experiences. Next, we'll talk about the Passage Retrieval API. Our Passage Retrieval API is designed to pull the most relevant sections of content for enterprise documents and web pages rather than returning entire pages or files. This is especially important for large websites where content is long form, structured, and spread across many sources. What's new here is how we're improving the quality and consistency of what gets returned. First, we've introduced ScoreFusion, which uses advanced ranking techniques to better align passage selection with top ranked pages. In simple terms here, this ensures the passages powering answers come from the most trusted and relevant parts of your site, not just isolated snippets. The second enhancement we've made here is merge passages. Instead of returning fragmented chunks from the same page or document, we intelligently combine related sections. This reduces duplication and gives AI systems richer, more coherent context to work with, so you can empower your Agentic solutions without that unnecessary overhead. Now underneath everything we've talked about here, the retrieval quality is the most critical element, especially on enterprise websites with complex long form content. These structureware enhancements that we've made recently improve how Coveo processes and retrieves information from formats like PDFs, policy documents, product specs, and table heavy content that are common in large website. Instead of breaking documents into arbitrary chunks here, Coveo preserved structure, things like sections, headings, and tables, so the content is retrieved and understood in the right context. And for the website teams, this means more reliable conversational search and generated answers, even when content spans complex documents and regulated information without having to do that manual restructure or simplifying your content. This alleviates content management teams drastically. So the practical outcome of this here is the retrieval improvements in action as we see on screen. Instead of sending an AI system a full web page or a collection of fragmented chunks, Coveo now delivers here these fewer and high quality passages that can be chunked and parsed by your AI systems. That's especially important on those enterprise websites like we mentioned. So whether it's empowering conversational search on your website, a copilot, or an Agentic workflow, these improvements quietly but materially raise the quality and the bar for every experience built on top of it. Now let's talk about what we're doing for your teams. That brings us to our third theme here, which is the platform and core services. This is about reliability, performance, and visibility, ensuring that your website search and AI experience not only is intelligent, but scalable and easy to operate over time. So let's talk about improving visibility for administrators. The new Coveo admin console homepage acts as a central command center, surfacing system health activity, optimization opportunities across your site all in one place. Instead of hunting through dashboards or waiting for issues to show up in metrics, teams can quickly see what they need to action and take action sooner. So if the home page shows what needs attention, the system performance dashboard helps you understand why. It gives your team clear visibility into things like indexing activity, query performance, endpoint consumption, and system limits, all of which directly impacts the reliability and responsiveness here of website teams. So as website scale configuration complexity becomes a real risk in search, especially when you're managing multiple sites, brands, regions, and audiences. This update here makes it significantly easier to understand and manage the conditions that shape that shape your search and behavior across your website experiences. Here, we allow admins to clearly see how certain conditions are impacting search before changes are made. And coming soon, we have another important improvement, greater transparency into license entitlements and usage. Historically, it's been hard for teams to clearly understand what they're entitled to, what they're actually using, and how the two line up. Now this uncertainty often creates friction between between digital teams and finance. With this update here, entitlements and consumption are all brought into one single place. That means less manual reconciliation, better forecasting, and more confident optimizations all around with your internal teams and better overview of your usage. Alright. With that, we do have some time for some questions. I do see some coming in. Carrie Anne, if you don't mind taking a look and fielding some questions, I'd love to take some. Yes. Of course. Thank you so much. Thanks for sharing all of that really exciting, new info. Of course, there's some questions about conversational search, specifically about getting access to it. If you already have generative answering turned on, there's a question, is this a replacement, or does the search agent act as an enhancement to generated answers, which is really good question. Yeah. Great question. So all the clients today that have access to our generative product CRGA that I mentioned earlier on in the presentation do have access to our conversational search through the open beta. We will be going into GA later on in the quarter. But, of course, all new clients that are interested in conversational search should reach out to their reps, and we will be able to discuss how we can get them set up on conversational search. Okay. Great. There is a question here about PDF content versus web page content. If we're able to show examples, of how that data would display coming from a PDF, I believe we'd want to follow-up with this. Yeah. We can definitely send examples. Obviously, I can't share any right now as I'm presenting, but happy to follow-up, take that question offline, and can definitely share some examples specifically about how we're handling and parsing those different pieces of content through our passage retrieval API specifically. I see a question about, is conversational search like a chatbot? That's a great question. So what we're seeing today, conversational search is becoming the, call it, the fragmentation of where chat is going. Traditional website experiences we see today have both a search experience and a chatbot experience, but we see today the convergence of the two with conversational search, whereas, maybe down the line, you may not need a chatbot and you can have your entire experience in one location via conversational search. So as this evolves, conversational search, we believe will become closer and look more like, a ChatGPT cloud experience whereby you can both search and take action, in the same location. And I actually I see another question that's related to that. Does it take any action? I I that's a great question. I just mentioned our our sort of long term vision of where the search agent is going. Now today, the search agent doesn't take any action, but you'll you'll notice that we call it both conversational search and Coveo Agentic search. Down the line, there is a plan to explore Agentic actions and how the search agent can actually action, via your website, whether it be via API or otherwise. Great question. Are you okay. We have a couple other questions here in the q and a. Some of them have already been answered. Let me just check here. So just a follow-up. If you're already using CRGA generative answering, what sort of effort is required to set up the conversational functionality? Yeah. That's a great question. It's one we get very often. So two parts there. The search agent is a different SKU than CRGA. There is some implementation work that is involved to setting up the search agent. It would be about as heavy of a lift as the original CRGA implementation. So it wouldn't be too complex of an implementation, but it it would require a separate implementation. Okay. And, there's a question here about integration with Dynamic Commerce and a lot of systems behind that tied together the user journey. As you mentioned, conversational search, I might expect my customer base will start conversational search and expect answers. So the tie in to the commerce experience as well, which is another line of business, of course, that we have. Yeah. Great question. So commerce right now is actually going to have its own agent. Our future vision is to have one singular search agent that serves both the commerce and the website service experience. So I guess a short way to answer that question is, I do invite you to watch the, New Commerce slide or New in Commerce, which will show, I I believe, just after the slide here, which will speak more about the commerce search agent. It does have a different name, but it does fragments specifically away from the Coveo search agent, in that it it behaves a bit differently. But our long term vision is to unify both search agents so that you your users can go across both the commerce and the search experience. And even on the commerce search agent, you're having product, but also content information as well and kind of merging the two, which is a really a really nice, unique experience. Yep. So question here is this I'm not sure if it's actually about this presentation specifically or conversational, but is the presentation available on a public site? A, we you'll be sent this presentation if it's that one, but then also, of course, the conversational experience is definitely available on your public sites and also internally, right, on your your workplace intranets or support portals. So it's really allowing you to create a seamless end to end experience. I see a question. When information is presented to users within the search results, what search KPIs exist to measure success? Which is I love this question. This is something we're thinking deeply about, today in terms of how is success measured in a dynamic experience where a conversation is had. A traditional search, of course, would be something like a search query and then an answer, and we can easily measure success across that singular one dimension vector. Today, the vector changes where a user can have a fifteen, twenty, thirty turn experience, and have a conversation with an agent that changes across multiple different themes. So we're thinking very hard about how we can measure the success across the search agent. The the theme today is does the search agent help the user get an answer, and can we prove that whereby the user does not end up, extending their search session into a case, into a support item, or something of that nature. Of course, when we're talking strictly of a marketing website, that becomes a bit different. But it's a theme we're exploring very closely in terms of how we can measure the ROI impact as well as the success. So I don't I definitely don't wanna give a non answer, but we're early on in this in this process to say that it's something we're focusing heavily on. There's a question. Is Search Agent different from CRGA? So that's a great question. CRGA today lives as a singular generated answer experience. And so Search Agent is the evolution really of that experience today where users expect a a very relevant single turn generated answer, and search agent just adds depth to that. So I would say it's the evolution. While it is a different SKU and different product requiring different implementation, it is an evolution of that original single generated answer, sort of experience. Okay. Excellent. So, well, we actually got through that quite, quite quickly. If there's any questions that we didn't answer just now or, like, the ones that we needed to follow-up, to share, we will definitely reach out to you, to have all of that information. Happy to have a longer discussion about this. As you may know, this is one part of, all of these different sessions that we have for service for commerce for websites. So definitely feel free to take a look at those ones. Service and commerce, are actually already available on demand, and you'll be getting, the recording and presentation that you see here today. I just wanted to thank you so much for taking time out of your day to, join us. Like I said, we'll be following up or free feel free to reach out to your CSM, your AM to learn all about the new conversational search. We're super excited about it, and you'll definitely be hearing more to come. Thank you for joining us. Thank you, Elias, for a great presentation. Thanks, everyone.