How Plex Cut Costs, Scaled Self-Service With Unified Search

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What does it take to manufacture a truly exceptional customer service—one that boosts self-service, reduces resolution time, and elevates CSAT? For Plex, a Rockwell Automation company and a leading provider of ERP and MES solutions for the manufacturing industry, the journey began with a critical investment: Search.

In this exclusive TSIA webinar, learn how Plex transformed its support operations in Salesforce Experience Cloud and Service Cloud by partnering with Coveo — leveraging unified search and AI-powered relevance to drive efficiency and save over $500,000 in just three years.

Join Jeff Bugayong, Global Delivery Leader at Rockwell Automation, and Daniel Rajan, Lead Product Marketing Manager at Coveo, as they walk through how the team:

Broke down silos to unify knowledge bases, documentation, and community content
Delivered faster, more relevant answers to both customers and support reps
Scaled self-service with AI—while proving measurable ROI
Leveraged search analytics to continuously improve content and outcomes

Whether you're looking to reduce support costs, empower your agents, or deliver a smarter, more connected intelligent service experience, this session offers a practical, proven blueprint for success.