So in, in summary, you know, we've seen today, Salesforce and Coveo elevate the service experiences that you can provide to your users. We've already saw some great examples of self-service portals within, within a very a variety of customers. We'll see a little bit more about case submission, in, in a few minutes as we, transition over to an example of how Coveo helps with that at Salesforce. Then we saw some assisted support, and, obviously, now the the rise and maybe the second rise, which will be, quite interesting of those conversational interfaces that are that are now that much more intelligent through the use of LLMs and, again, the right set of grounding data to, grounding content and data to bring the right content, to your end users. So with this being said, we will turn it over to Nick, Swears to actually take us through an example of how Coveo is used at Salesforce in, in some of these scenarios. Great. Thank you, Rich. And and hello, everyone. My name is Nick Swears, and I run our digital experiences team here at Salesforce within our customer success group. One thing I'm gonna do real quick before we jump into the slide is actually show you a live demo of our experience today where we use Coveo case assist. And so with that, I'm gonna go ahead and share my screen here. And so what you're seeing in front of you is our help site. Again live today in production. And, before I get started with the case assist piece, I do wanna acknowledge, right, we have Coveo implemented, pervasively across all of our digital experiences from a search standpoint. So when it comes to unified searches, which was describing earlier, that is something that we do continue to leverage and we've seen great results from both the discoverability and of course customer outcome standpoint as a result of that search integration. But for today, let's jump into our case submission experience and where we've also implemented Coveo to really solve two key, customer issues as part of this experience. So what you're seeing here is essentially our standard case form. We start off by asking the customer, to describe whatever their issue or question might be. In this case, I'll put in a question here where I want to build a report, for Journey Builder, which is a feature in our Barca Cloud product. And as soon as I enter in that query, you'll notice that a product topic suggestion or recommendation is offered to me directly into the form. Now previously, what customers had to do, and this option is still available in case customers, don't see the right product topic, is customers would have to essentially select from our entire taxonomy of products and topics which option best matched their issue description. So in this case, I would have to scan through all the different products. And once I picked a product, then I would have to go in and essentially select a topic as well. There we go. And so in this case, I picked Advertising Studio, which is actually incorrect relative to the actual issue that I entered, which of course leads to a ton of case misroutes for our support delivery team, which drives up total time to resolve and of course lowers our customer satisfaction. If I actually go back to the recommendations again powered by Coveo case assist, I see one recommendation here that seems like it matches exactly what I'm looking for as far as my issue description is concerned. And upon clicking that, I will be presented with the different channels I can engage with for assisted support. Now the other issue or I guess you could call it opportunity from a business standpoint that we were looking to solve is with this within this experience, often customers may easily have a solution available to them versus having to go through assisted support. And so you'll see down here again powered by Kaveo case assist potential solutions that are derived from the index we already have set up with Kaveo today. So we're pulling knowledge articles, product documentation, even post from the community to essentially try to address the customer's question before they have to move on to create a case. In this case, you can see relative to my issue before around Journey Builder reports, I have an article that I can click on and essentially get more information. Let's do one more example just to kinda show how the recommendation engine works, and then I'll shift back to the slide to talk about some of the impacts. So let's say I'm on contact us and it's more of a troubleshooting issue this time. So I, keep getting let's do I keep getting an error, when trying to use DataLoader, which is a common topic that we typically see come into our support teams. Again, as soon as I enter in that topic, now you're gonna see that I actually have three options for the product topic combination. But there is still one recommended here, and that's for a couple of reasons. One, the model is smart enough, right, to understand that the majority of cases that we get related to DataLoader are tied to our Sales Cloud instance. Even though Service Cloud leverages DataLoader as well, the majority of questions we get are tied to Sales Cloud. In addition, the model also knows that I, as a user, typically use Sales Cloud versus some of our other products. So it's recommending that ahead of any additional options that are close, but not quite as relevant. So in this case, I pick it. Again, similarly, I see the actual channels and then potential solutions down here. In this case, derived from the community since it's more of a specific troubleshooting topic. So just a couple of examples of where we've leveraged Coveo within the case submission experience beyond what we've already done with search to both improve the customer experience and help us as a business best meet customer needs. And what I really wanna highlight here is some of the successes that we've seen in solving these problems through, Coveo case assist. First and foremost, right, with those potential solutions that I showed at the bottom, that's saving us over twenty thousand cases per year. Right? We still wanna ensure that we're driving customer success through digital solutions. And if we can avoid a case in doing so, which will typically always take longer, that's a benefit to both the customer and us. In addition, through the Coveo case assist recommendations in the form, as you can see in the screenshot as well, Fifty percent drop in case transfers. And as I alluded to at the start, that's made a huge difference in terms of the total time to resolve cases and its improved customer satisfaction as well. In fact, you can see at the bottom of the slide, we've gotten some customer feedback directly in the experience itself acknowledging just how much easier this is for customers as they're trying to submit a case. And we've seen our CSAT go from around three point o in this experience all the way up past four point o and into the four point one, four point two territory. So really happy with the success here and we'll keep building on it as we extend the customer experience.