Choosing the Right AI Search Platform: Inside Lexmark’s Evaluation Process
Search has become a mission-critical layer of the digital experience—central to how customers find, engage with, and act on information. But with so much at stake, how do you confidently choose the right partner to get it right?
Choosing a search solution shouldn’t require you to be an AI expert
But with big promises, hidden costs, and lookalike platforms everywhere, it’s hard to know what really matters. That’s why Lexmark—a global leader in imaging and IoT-driven innovation—set out to find more than just a vendor. They needed a strategic partner to transform CX and future-proof their investment.
Join us for an insider session with recent customer, Lexmark
Get a behind-the-curtain look at how they evaluated, justified, and ultimately selected the right AI-search platform to drive growth, scale personalization, and deliver real business impact.
Plus: Stick around for a live demo of Coveo’s AI Relevance Platform to see what made them Lexmark’s first choice—and what it could do for your team.
What you’ll learn:
- How to approach your own AI Search evaluation with a proven framework
- Key capabilities to look for: from connectivity to generative answering
- Hidden costs to avoid (hint, implementation & maintenance adds up!)
- How generative AI is reshaping expectations for digital experiences (with a live demo!)
