Video Case Study

Intelligent Self-Service Experiences that Triple Deflection Rates

Duration: 38 min

Presented by:

David Wylie

Manager, Partner Central Operation at VMware

Andre Robitaille

Sr. Business Solutions Architect at Salesforce

Learn how intelligent search from Coveo has allowed Salesforce to increase self-service resolution rates and VMware to reduce the number of support inquiries via its partner community portal. The key to empowering employees, customers & partners to accomplish more online is providing them with contextually relevant knowledge and expertise at the moment of need.