Video Case Study How Salesforce Increased Its Case Deflection Rate with Coveo AI-powered search

Duration: 17 min

Self-Service Experiences that Triple Deflection Rates. A focused excerpt from Dreamforce 2015 on how intelligent search from Coveo has allowed Salesforce to increase self-service resolution rates in their own community portal.

Presented by:

  • David Wylie

    Manager, Partner Central Operation at VMware

  • Andre Robitaille

    Sr. Business Solutions Architect at Salesforce