Video Case Study

How Salesforce Increased Its Case Deflection Rate with Coveo AI-powered search

Duration: 17 min

Presented by:

David Wylie
David Wylie

Manager, Partner Central Operation at VMware

Andre Robitaille
Andre Robitaille

Sr. Business Solutions Architect at Salesforce

Self-Service Experiences that Triple Deflection Rates. A focused excerpt from Dreamforce 2015 on how intelligent search from Coveo has allowed Salesforce to increase self-service resolution rates in their own community portal.