Video Case Study How Salesforce Increased Its Case Deflection Rate with Coveo AI-powered search
Duration: 17 min
Self-Service Experiences that Triple Deflection Rates. A focused excerpt from Dreamforce 2015 on how intelligent search from Coveo has allowed Salesforce to increase self-service resolution rates in their own community portal.
Presented by:
David Wylie
Manager, Partner Central Operation at VMware
Andre Robitaille
Sr. Business Solutions Architect at Salesforce
