Video Case Study How Brocade Is Improving Case Deflection with Salesforce and Coveo

Duration: 15 min

Learn how Brocade uses intelligent search to give both its customers and support engineers easy access to the right information at the right time and put itself on the path to a 40% case deflection rate.

Presented by:

  • Matt Duster

    Director, Global Support & Operations at Brocate