Videos & Demos

Case Study Videos

How Brocade Is Improving Case Deflection with Salesforce and Coveo


Learn how Brocade uses intelligent search to give both its customers and support engineers easy access to the right information at the right time and put itself on the path to a 40% case deflection rate.

How WatchGuard Increased Case Deflection From 3% To 11% In 4 Months


Watch this four-minute interview to learn how WatchGuard uses Coveo for Salesforce to increase the case deflection rate on its self-service site from 3% to 11% within a few months.

Intelligent Self-Service Experiences that Triple Deflection Rates


Watch both Salesforce and VMware share how they increased self-service success and achieved their business goals with Coveo’s intelligent search app for Salesforce. Full recording of Coveo at Dreamforce 2015 session.

How VMware Improved Self-Service for Its 75,000 Partners


Learn why and how VMware uses Coveo Intelligent Search on its partner portal, which serves 75,000 partners, to overcome several common self-service challenges with amazing results. Excerpt from Coveo at Dreamforce 2015 session.

How Salesforce Increased Its Case Deflection Rate with Coveo AI-powered search


Learn how Salesforce used Coveo AI-Powered Search and Usage Analytics on its Customer Community to increase its case deflection rate from 3% to 20%. Excerpt from Coveo at Dreamforce 2015 session.

BRP Centralizes its Global Dealership Self-Service Network with Coveo for Salesforce


World-renowned for their recreational products & vehicles, BRP is a global leader in the design, development, manufacturing, distribution and marketing of powersports vehicles. With 4200 dealers located across the globe, BRP needed an efficient self-service platform in which dealers could easily and seamlessly log in to a central portal to find relevant information. After exploring different options, BRP chose Coveo’s search capabilities to improve their self-service dealership platform.

Product Demos

Coveo Machine Learning Explained


Coveo machine-learning is the self-learning technology in the Coveo platform that makes Intelligent Search even smarter. It continuously analyzes your visitors’ click stream data and behaviour patterns captured by search usage analytics, then accurately delivers relevant content that is most likely to drive conversions and ensure self-service success. Watch our video to learn more.

The Coveo Relevance Maturity Model™


Your customers, partners and employees expect the information they need, when they need it. To meet their needs, you need to be relevant. The Coveo Relevance Maturity Model ™ is your tool to identify what level of relevance maturity you are at today, where you could be, and what you need to do to get there.

Introducing the Coveo Enterprise Search Platform


Watch this brief introduction to the world’s most complete, secure, and flexible enterprise search platform.

Demo: Coveo for Salesforce - Community Cloud Edition


See how Coveo’s intelligent search application for Salesforce works on Salesforce portals, communities, and the new Lightning communities.

Demo: Coveo for Sitecore Overview


Learn how you can use Coveo for Sitecore – an enterprise-class site search solution seamlessly integrated with Sitecore’s Customer Experience Platform – to deliver personal and relevant user experiences that engage and convert.

Overview of Intelligent Search for Salesforce


Drive successful online self-service, improve contact center productivity and increase customer satisfaction by delivering the best information and knowledge, securely, with Coveo’s intelligent, unified search application for Salesforce.

Successful Self-Service on Your Salesforce Communities


Turn your Salesforce communities into self-service engines with proactive recommendations of relevant, context-aware content and experts – from across your enterprise systems and applications – to your community members in real-time.

Intelligent Search for Support Professionals in Salesforce Service Cloud


Empower your team members to solve cases faster with role-aware and unified views of all case-resolving information from Chatter, Salesforce Knowledge, Oracle, SharePoint, Lithium and more, right inside their Service Cloud consoles.

KPI-Driven Search Analytics for Support Managers


Ensure your customers and support team always have the information they need, when they need it, by optimizing knowledge access, spotting and filling content gaps, and more, using Coveo’s powerful and user-friendly usage analytics engine.

Product Videos

Coveo Customer Stories: Patricia Leino of Tyler Technologies


During Coveo Impact 2017, we sat down with some of our customers to learn about why they chose Coveo, and what their plans for the future are.

Sitecore VP Discusses Why Coveo Is More Than a Simple Site Search Box


"Sultan Ghahtani, VP of Central Region at Sitecore, speaks about how Coveo are Sitecore aligned, and why they work so well together. Learn more at:

Darren Guarnaccia On The Importance of Site Search


Darren Guarnaccia, Sitecore Executive Vice President, has over 9 years of experience working with Coveo. The idea that search is a fundamental part of the customer experience, and Coveo Machine-Learning Engine's optimization of the customer experience aligns so perfectly with Sitecore's vision. Learn more at:

Why Rightpoint Believes Coveo is the Best Site Search Solution For Sitecore


Nick Laidlaw (SVP, Digital Marketing at Rightpoint) and Mark Ursino (Director, CMS National Practice Lead and Sitecore MVP) assert that Coveo is hands down the best site search solution available for Sitecore. Learn more at:

Jeff Hansen from SingleStone on Site Search Relevancy


Content Solutions Lead for SingleStone, Jeff Hansen, speaks about his clients success utilizing Coveo Machine Learning and the power of contextual and intelligent site search.

President of Fishtank Consulting On The Best Way To Get Content to your Customers


Dan Cruickshank, Sitecore MVP, and President of Fishtank Consulting speaks about his experience with Sitecore, Coveo, and the best way to get the right content, to the right people, at the right time. Learn more at:

Upskill Your Business with Intelligent Search


Find out how intelligent search taps into your organization's collective knowledge to make your employees and customers dramatically more proficient, productive and successful.

Introduction to Coveo for Salesforce


Built directly into the Salesforce UI, Coveo creates 360º views of customers, cases and prospects with data from custom fields as well as outside Salesforce. No IT required, and no strings attached.

Exceptional Customer Service Powered by Coveo


Customer service is a high-stakes game these days. Customers will pay a premium for exceptional service, and won’t think twice about turning to your competition when they don’t get it. So what does it take to deliver? It takes the power of Coveo.

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