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The Buyers Guide for Information Retrieval Systems | Coveo
Today’s business leaders are bending over backwards to adapt and respond to rapidly changing digital expectations. Learn about the key components to consider when evaluating how your information retrieval system stacks up:
- Scoping retrieval beyond a single touchpoint. While information retrieval is often evaluated in the context of a single digital touchpoint, we know digital experiences are not — we explore how to look at the holistic journey.
- Applying intelligent automation and prediction to retrieval. Get a deep understanding on how to balance enrichment injection with precision and recall to achieve the best experience, for you.
- Learning from interactions, detecting intent, and guiding actions. What signal types should you pay attention to, how many do you need, and how do you best apply them for optimal business outcomes?
Here are a few of the capabilities essential to delivering a competitive digital experience, including:
- Personalization-as-you-go. Since nearly 70% of site visitors are “new”, tap an ability to enable personalization even if they’re not authenticated or you have limited data.
- Journey tracking and analytics. Stitching data together horizontally, across silos, is critical. Explore an intuitive way to aggregate customer journeys to determine in real time what the most impactful content would be.
- Returning not just only the right results, but the most relevant. Great retrieval doesn’t require your site visitors and customers to pose a question — learn how you can tailor content to a visitor as soon as they enter a site or as they browse.
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