Report

Using Data to Elevate Customer Service

Leaders from the Harvard Business Review Analytic Services, Salesforce, and Coveo sat together to discuss the future of customer service. They analyzed HBR-AS’s research to see what it means for modern service organizations. Discover their insights about the future of customer service, including:

How Generative AI will change the service landscape forever – and what you must consider to stay ahead…
How to create consistent, seamless, and personalized customer service experiences at scale…
Key areas you need to focus on to maximize the ROI from your limited resources…

You’ll also receive insider knowledge on topics like:

How Generative AI will play a key role in minimizing customer effort (starting on page 7)
4 key service differentiators that improve CX, retention, and loyalty (page 3)
2 steps any service organization can take this year to offer better service, more efficiently (page 9)
What customers really want when they reach out through digital channels – and why most companies are not prepared to meet those expectations (pages 5 & 6)
New software you can integrate seamlessly into your existing tech stack to speed up time-to-resolution, increase case deflection, and cut costs (page 8)