“Search doesn’t just augment human experiences – it enhances CX technologies like generative AI and agentic AI. After all, AI is only as good as the data it can access.”
Ashley Garst
Senior Content Manager, Knowledge
"Organizations will start considering AI as the nucleus driving business operations, strategic objectives, and decision-making. Effective AI integration and adoption may be a key competitive differentiator."
Debasmita Das
Manager, Data Scientist
“In 2025 and beyond, AI-driven CX will shift from experimentation to execution at scale. AI agents will evolve from basic automation tools into proactive, context-aware assistants that personalize interactions in real time.”
Dominik Olejko
Retail & Data Specialist
Quick stats: What CX leaders are saying
35%
AI for operations is their top trend
25%
Prioritizing generative AI chatbots and virtual assistants
36%
Struggling with competing priorities blocking CX innovation
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