Global State of CX 2025 Report

What’s inside this report?

What’s inside this report?

  • Top 10 trends transforming CX roles – AI-powered operations, GenAI chatbots, and beyond
  • Key challenges CX teams face when proving ROI
  • Customer behavior shifts you can’t ignore, from AI literacy to ethical expectations
  • How budgets are changing – and what’s topping the investment list
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