A Harvard Business Review Analytic Services report, sponsored by Salesforce and Coveo
Elevating the Value of Customer Service Through a Data-Driven Approach
Your customer service team already has the data it needs for growth. Cost savings. Increased efficiency. A better CX – and EX. This report gives you a proven path to do more with that data in 2023.
See how industry leaders are using the latest data-driven strategies to:
- Create opportunities for growth... through increased advocacy, retention, and cross-selling
- Decrease inefficiencies… by overcoming some of the biggest barriers that waste hours of your agents’ time every week
- Increase customer satisfaction… and see a direct impact on customer loyalty, brand perception, and reputation
