Is GenAI the Missing Piece to a Connected CX?

New industry findings include:

New industry findings include:

  • Subtle differences between how age groups search for information – and guidance on how to serve them (p. 4)
  • The curious thing 39% of respondents are doing on social media – and why it might make them high-quality leads! (p. 7)
  • Why being “omnipresent” for your customers isn’t as important as once thought – and what’s more important instead (p. 9)
  • Self-Service vs. Assisted Support – what 31% percent of respondents revealed about when they choose which channel (p. 12)
  • Exactly what customers expect from CSRs – and specific ways Generative AI can help (p. 14)
Industry leaders rely on Coveo AI for a connected CX
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