2025 Employee Experience Relevance Report
The Silent Profit Killer: Poor Information Access at Work
So, what’s keeping employees from getting the answers they need? In today’s digital workplace, teams are drowning in tools — and starving for actual insight. Instead of streamlining work, disconnected systems are draining productivity and morale. Our fifth Employee Experience Relevance Report cuts through the noise, revealing why legacy search tools and most generative AI solutions are failing to deliver — and what it’s costing your business in burnout, wasted time, and missed opportunities.
Based on a survey of 4,000 adults across the U.S. and U.K. aged 18+ who use a computer as part of their work in companies with 5000+ employees, this report delivers fresh insights into the evolving employee experience as well as actionable best practices to keep knowledge workers engaged and productive.
- Burnout is increasing – 47% of employees feel frustrated due to ineffective digital tools.
- AI is both a solution and a problem – 42% fact-check generative AI responses, signaling ongoing skepticism — as well as LLM grounding expertise.
- Search inefficiencies persist – Employees navigate an average of 4-6 data sources to find information.
- Generative AI trust is fragile – 49% have encountered AI hallucinations.
