Coveo for Customer Experience (CX)

Learn about Coveo for CX in this product sheet. Provide personalized, unified end-to-end CX with one platform. Achieve a total customer experience strategy with AI by supporting all stages of the customer lifecycle.

• Formica: Deployed Coveo across their extensive product catalog and achieved +51% increase in conversions.

• NetApp: Deployed Coveo across 7 internal and external self-help sites and achieved 4.5/5 CSAT score

• Fortune 500 Financial Services firm: Deployed Coveo within contact center and achieved 86% decrease in time spent searching

With the Coveo Relevance Cloud™ , CX leaders get an AI Platform that:

• Creates consistent experiences across all sites - at scale
• Fuels content discovery and self-service resolution
• Boosts case deflection and reduce cases by +120%
• Provides instant insights and rich user journey analytics