The Rise of Search-Based Apps for Customer Service and Support

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Customers expect an effortless customer service and customer support experience. Search is transforming customer service by reducing the effort by connecting information from across a company's entire ecosystem, delivering information to customers and agents in context.
Customers expect an effortless customer service and customer support experience. Search is transforming customer service by reducing the effort by connecting information from across a company's entire ecosystem, delivering information to customers and agents in context.