ASP Conference

Customer Success + Support : A Powerful Partnership

Event has ended, session recording will be made available soon, in the meantime see other resources

Join Coveo in Dallas to find out how to use AI-powered search & recommendations to create the effortless support experiences your customers demand.

Don't forget to stop by our Customer Session featuring Dell on Day 1

Date: March 24th
Time: 12:40pm

Justin Loera, Technical Program Management Consultant, Dell Technologies
Damian Borichevsky, Customer Success Director, Coveo

Lessons in Change Management for Building a Scalable Customer Success & Support Team Using AI
Change is never easy and when you’re incorporating the latest advances in technology – AI and machine learning – having a strong change management practice in place to support employee adoption is critical. Dell Technologies is committed to advancing human progress – for customers as well as employees. Learn from Justin on key challenges and success in rolling out AI-powered search & recommendations technology to support staff to ensure a world-class company is delivering world-class customer service experiences to consumers everywhere.

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