How Yale New Haven Health Transformed Find a Doctor Search

Make Find Care Work

The pressure is on to modernize and adopt AI. Patients expect your search to understand what they mean and connect them to the right care, fast. But creating a successful Find Care experience is deceptively complex: patient language rarely matches clinical taxonomy, provider data lives across disconnected systems, and availability changes by the minute.

In this session, Yale New Haven Health shares how they turned that complexity into one unified, self-improving Find Care experience, and using that same foundation to power AI-driven search across their entire site.

See the Transformation in Action

You’ll see the real search data behind their decisions and how a small team manages and improves the experience without leaning on developers for every change.

• Hear real, practical lessons from an organization that's lived through this exact transformation
• Learn how to bridge patient language and clinical terminology without relying on manual spreadsheets and endless synonym lists
• See the Find Care experience live, including how a search for "PCP," "primary care," or "primary care physician" all return the right result