Free Report | 5 Formulas to Calculate ROI in Customer Service

How customer service teams can boost revenue by +$12 million

These 5 key formulas can get you increased customer loyalty. Better word of mouth. And more customers. Click to see how Coveo can make it happen for you.

From complaining customers to old-school, word-of-mouth advertising…

John Goodman, VC of CCMC, shows you the math behind retaining tens of millions in topline revenue. All from doing the same old things in brand new ways.

Once you’ve learned these formulas, you’ll finally understand the true ROI of your customer service. And, you’ll start providing impeccable experiences your customers rave about.

Even if you’re in a massive growth phase or your products seem “ordinary”.

In just ten minutes of reading, you’ll learn:

The formula a top fast food chain used to get a payoff of $30 million per year. Any enterprise can implement it starting today.
The completely avoidable reason why your customer loyalty could drop by 20% if you commit this easily-overlooked mistake (Page 3)
How to create “delighted”, loyal customers, even if your product is inferior to your competitors — and charge a premium for it. (Page 12)
Why complaining customers are the key to growing your business profitably.
BONUS: 5 actionable ways to get total buy-in on your customer service initiatives from your CFM and CMO, and position yourself as a CS genius in the process.