Revving Your Salesforce Community Engine

revving-your-salesforce-community-engine-cover

You can achieve many business-critical KPI’s, from reducing support costs to increasing customer satisfaction and loyalty, with your Salesforce Community. Through AI-powered search, your Community is the ticket to delivering the self-service experience your customers expect and need to succeed.

This eBook highlights 8 best practices in action, on real-time communities, of 5 great brands including Adobe, Logitech and Salesforce. In it you will learn how they transformed the self-service experience on their Communities, and how you can do the same by:

  • Making the search experiences easier and more intuitive
  • Providing relevant and personalized content to your users
  • Leveraging machine learning to learn from your crowd at scale

Download the eBook

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You can achieve many business-critical KPI’s, from reducing support costs to increasing customer satisfaction and loyalty, with your Salesforce Community. Through AI-powered search, your Community is the ticket to delivering the self-service experience your customers expect and need to succeed.

This eBook highlights 8 best practices in action, on real-time communities, of 5 great brands including Adobe, Logitech and Salesforce. In it you will learn how they transformed the self-service experience on their Communities, and how you can do the same by:

  • Making the search experiences easier and more intuitive
  • Providing relevant and personalized content to your users
  • Leveraging machine learning to learn from your crowd at scale