Ebook

Build vs Buy: 5 Generative AI Risks in CX & EX

Gartner estimates over half of enterprises will abandon DIY AI projects by 2028. Will yours be next? Beat the odds with our expert insights on generative AI risks. Discover secure, scalable solutions to realize the full potential of generative AI for your CX and EX.

Can you turn a limited and non-scalable solution into a staunch competitive differentiator?
Can you extract knowledge from across your enterprise and deliver secure, need-to-know generated answers?
Does a search solution require you to choose between prioritizing customer or employee experiences?

Our ebook parses through the major challenges associated with the GenAI strategy and provides a way forward. Decide whether to build or buy the solution to your users’ digital needs.

Inside, find solutions to generative AI risks, like:

Avoid exposure of your proprietary information through public GenAI engines [Page 6]
Provide high-quality and relevant generated answers [Page 9]
Ensure results are always up-to-date – vital for financial and healthcare enterprises [Page 12]
Avoid generating incorrect or misleading text [Page 14]
Provide a “unified” chat and search experience where users get consistent answers across all channels[Page 17]
Eliminate the burden of costly GenAI building and maintenance [Page 19]