Thrive with AI: Maximize Your
Digital CX
for ROI
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5 Generative AI Risks in CX and EX: Build or Buy
Inside, find solutions to generative AI risks, like:
Inside, find solutions to generative AI risks, like:
Avoid potential exposure of your proprietary information
through public GenAI engines [Page 6]
Integrate secure connectors to every critical system
where your data lives so GenAI can provide answers [Page 8]
Ensure secure content retrieval
so users only generate answers from content they have access to [Page 9]
Provide high-quality and relevant
generated answers [Page 9]
Prevent the outdated content risks
– especially vital for financial services and healthcare enterprises [Page 12]
Avoid generating misleading –
and factually incorrect
– text [Page 14]
Keep your answers free of ethical and legal ramifications
due to inaccuracies [Page 15]
Provide a “unified” chat and search experience
where users get consistent answers across all channels[Page 17]
Eliminate the burden of costly
GenAI building and maintenance [Page 19]
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