Ebook

Create an AI-Powered Agent Experience Inside Salesforce

Agent retention has always been a challenge, and it’s only getting worse after COVID-19. Support your agents inside Salesforce with capabilities that put the right information at their fingertips.

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How you already have the data to create personalized agent experiences
Why artificial intelligence is the best way to connect the agent search experience — inside Salesforce
Why indexing content from across your enterprise creates a richer experience
How Insight Panels and User Actions put agents one step ahead
How to identify what’s working (and what’s not) with powerful search analytics

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Create an AI-Powered Agent Experience Inside Salesforce

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Give your agents the keys to navigate a fluctuating knowledge landscape

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