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6 Strategies for Improving Agent Experiences in Salesforce
By the time a customer inquiry hits an agent's desk, that customer has likely tried (and failed) to resolve their issue using self service. Improve your contact center’s efficiency, the customer satisfaction, and empower agents to do their best work.
- 6 best practices that help organizations using Salesforce to improve customer service agent experience
- How Coveo's Personalized Agent Full Search page helps you empower agents to answer customer questions faster
- How industry leaders are using Coveo AI to reduce average handle time by 11.25%; realize a 50% inflow reduction to Tier 3 teams; and lower escalation rates 34%
- Connect your agents' search journey in Salesforce with Coveo AI to create a relevant agent experience (page 4)
- Put the ‘Smart’ in ‘Smart Support’ with artificial intelligence to offer agents personalized search results (page 7)
- Give agents the advantage with 360 degree view into your company's information — and the flexibility to find relevance on their own terms (page 8)
- Provide contextually driven AI-powered recommendations to your contact center agents with Insight Panels (page 9)
- Know what's working with Search Analytics to give knowledge managers the ability to prove their content's value (page 10)
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