6 Strategies for Improving Agent Experiences in Salesforce

5 Steps to Improving the Contact Center Agent Experience

5 Steps to Improving the Contact Center Agent Experience

  • Connect your agents' search journey in Salesforce with Coveo AI to create a relevant agent experience (page 4)
  • Put the ‘Smart’ in ‘Smart Support’ with artificial intelligence to offer agents personalized search results (page 7)
  • Give agents the advantage with 360 degree view into your company's information — and the flexibility to find relevance on their own terms (page 8)
  • Provide contextually driven AI-powered recommendations to your contact center agents with Insight Panels (page 9)
  • Know what's working with Search Analytics to give knowledge managers the ability to prove their content's value (page 10)
Create an AI-powered agent experience in Salesforce - Free report
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