Guide to Creating an AI Contact Center Experience in Salesforce
Customer experience expectations are high and support agents are under intense pressure to answer questions correctly, the first time. This pressure turns into burnout, impacting your customer’s satisfaction and retention. In this free guide, you’ll find how your contact center can resolve this without adding to headcount.
- 78% of customer support agents suffer from swivel chair syndrome, toggling between screens upward of 1,200 times a day while handling customer needs — how do you bring together the average five systems they need to check on a regular basis to do their jobs, without costly re-platforming and data migration?
- How do you extend information from your digital experience into your contact center agent’s workflow, so they have a complete view of interactions across the customer journey — before customers submit contact forms?
- What do an experience management platform provider, healthcare software provider, and rapidly scaling financial services company have in common? A +30% reduction in escalation rate, 50% inflow reduction to Tier 3 teams, and a +10% reduction in average handling time. See how AI capabilities can bring these real-world results to your organization.
- The 9 kinds of data (including customer behavior data) made viewable in a single pane with an agent assist-inspired Insight Panel (page 8).
- Deciphering if your knowledge management program is working for your customer service agents and resulting in customer satisfaction (page 10).
- Why empowering knowledge workers means using an AI solution to reach information outside of Salesforce (page 4).
- You say hello to your agents everyday; that means you already have the data to personalize their experiences and empower agent performance. (page 6).
Customer experience and employee experience feed one another to create exceptional customer experiences. Creating an environment where your agents do their best work starts with one thing — a contact center AI solution. Download the ebook today to learn more.
Extend your agents’ training, put information right at their fingertips, and create an AI-powered contact center experience right inside your business data hub: Salesforce.
Download the guide today to learn more.
