Case Study
5 min read
How Slalom and Coveo Speed Case Resolution on Facebook — Built on Salesforce Agentforce
See how Slalom and Coveo teamed up to deliver an AI-powered chatbot experience that integrates with Salesforce Agentforce — deflecting cases, accelerating resolution, and driving seamless self-service on one of the world’s most-used messaging platforms.
- How a global brand made Facebook Messenger part of their support strategy — and gave customers instant answers without needing a customer service representative (CSR).
- Why Slalom brought in Coveo to deliver AI-powered relevance right inside Agentforce (spoiler: it works like magic).
- What kind of results they saw — real case deflection, faster resolutions, and zero extra CSR overhead
