August 10, 2023 | Montreal, QC and San Francisco, CA

Caleres and Coveo AI Take Top Honors in Best Personalized Shopping Experience Category at the Glossy Fashion Awards

Glossy Fashion Awards honors brands ‘creating immersive and personalized moments for their customers’

Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1 personalization, and merchandising, today announced that the company and its customer, Caleres (NYSE:CAL), a global footwear company with a diverse portfolio of brands, won for Best Personalized Shopping Experience in the 2023 Glossy Fashion Awards. The award was based on Caleres’ use of the Coveo Relevance CloudTM, which leverages AI to improve the shopping experience across the majority of its brands, including Famous Footwear, Sam Edelman, Naturalizer, Allen Edmonds, Dr. Scholl’s, and more.

 

“We’re delighted to be recognized for our efforts with Caleres,” said Elaine Cobb, Chief Customer Officer at Coveo. “To be a $2.97B company in business for 140+ years is an incredible achievement in the retail world, but also a testament to a forward-thinking brand. Embracing digital and AI has resulted in award-winning success for Caleres. Savvy retailers who stay on top of modernizing their digital strategies will always be more competitive, and successful in the end.”

 

The Glossy Fashion Awards recognized the results achieved after Caleres finalized a two-year project, which culminated in migrating its branded websites from their former platform to the Coveo Relevance CloudTM. After the initial “go live”, Caleres rapidly re-launched its websites over an 18-month period – nearly one website per month. With Coveo’s AI and machine learning technology powering search and personalization across most of Caleres’ websites, the retailer was able to offer an improved product discovery experience with more accurate search results, which led to an increase in search-driven revenues. Furthermore, the platform’s machine learning-powered product recommendations fueled the personalized shopping experience with a significant increase from product recommendations year-over-year.

 

“We had a desire to deliver a more personalized, immersive shopping experience sitewide,” states Willis Hill, SVP and chief information officer at Caleres. “It was important to invest in software and partners that shared our belief in the end customer experience and the empowerment of business users. Coveo fits nicely into that philosophy of focusing on the customer and with their AI, relevance, and personalization we can create smooth and impressive website experiences that feel easy and natural.” 

 

The jury panel for the Glossy Fashion Awards included executives from Gucci, SAKS OFF 5TH, Fashionphile, Oakley, and others.

 

“The stand-out themes in this year’s Glossy Fashion Awards competition have been around sustainability, inclusivity and personalized shopping experiences,” said Jill Manoff, editor-in-chief, Glossy Magazine. “Our judges had the difficult job of determining which submissions represented the most inspiring initiatives. Congratulations to Caleres and Coveo on their impressive personalized shopping experience win!”

 

The complete list of Glossy Fashion Awards winners is available at: https://www.glossy.co/awards/fashion/. Visit Caleres at https://www.caleres.com/, and learn more about the Coveo Relevance CloudTM at http://www.coveo.com.

 

About Caleres:

 

Caleres is a diverse portfolio of global footwear brands that include Famous Footwear, Sam Edelman, Vionic, Naturalizer, Allen Edmonds, Lifestride, and more. Our products are available virtually everywhere – in the nearly 1,000 retail stores we operate, in hundreds of major department and specialty stores, on our branded e-commerce sites, and on many additional third-party retail websites. Combined, these brands make Caleres a company with both a legacy and a mission. Our legacy is our more than 140 years of craftsmanship and our passion for fit, while our mission is to continue to inspire people to feel great … feet first. Visit caleres.com to learn more about us.

About Coveo

We believe AI is a competitive imperative to deliver the delightful and relevant digital experiences people expect, while maximizing profitability. Coveo accelerates the application of AI platforms in enterprises, helping them personalize and profitize every experience at scale.

The Coveo Relevance Cloud™ platform is a market-leading AI platform that enhances search, recommendations, personalization, and merchandising intelligence in digital experiences across commerce, service, website, and workplace applications. Coveo’s platform includes analytics, AI model testing capabilities, and can easily integrate into almost any digital user experience a large enterprise delivers. Our platform is cloud-native SaaS, multi-tenant, API-first, and headless.

Coveo has been a pioneer in the application of AI within the enterprise. Our Coveo Relevance Generative Answering™ capability, which integrates LLM technology with Coveo’s platform to feed generative AI with a common, secure unified index and real-time content, helps to drive relevance at scale and consistent factuality, with secure sources of truth across all channels. Specifically, this helps to solve many of the key challenges of utilizing generative AI for enterprise use cases.

We help hundreds of the world’s leading brands create tangible financial value. We believe our platform is differentiated by its sophisticated applied AI, designed to deliver highly relevant, bespoke digital experiences that drive superior business outcomes. In addition, our platform’s scalability, rapid time to value, enterprise-grade security and compliance, and native integrations with other third-party technology applications set us apart. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe Gold Partner.

Coveo is a trademark of Coveo Solutions, Inc.

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Forward-Looking Information

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Highwire PR
Coveo
media@coveo.com
+1 418-263-1111

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