August 28, 2020 | San Francisco, CA and Quebec City, QC
Coveo Wins TSIA STAR Award for Innovation in Support, Employee Experience and Loyalty
This award recognizes the Support Services organization that has successfully launched a support employee experience and/or loyalty program
Coveo, the industry leader in search and intelligence SaaS solutions, today announced that it has won the 2020 TSIA STAR Award for Innovation in Support Employee Experience and Loyalty. For 30 years, the STAR Awards have been one of the highest honors in the technology and services industry, recognizing commitment to outstanding innovation, leadership, and excellence.
Winning this award required undergoing a rigorous evaluation process. The winner is required to “highlight their strong focus on employees, employee engagement, employee emotional connection to the company, and their employee’s drive to be engaged with customers in a meaningful way.” Multiple factors are considered, including the business, employee, and customer impact of initiatives taken to improve the employee experience for Support resources.
Coveo was recognized for the team’s focus on the numerous employee experience initiatives deployed by the technical support team in the areas of recognition, onboarding, career pathing, knowledge management and overall engagement.
“The TSIA recognition allows Coveo to shine in our industry and among our many customers,” explains Alain Bouchard, VP, Professional Services & Tech Support at Coveo. “But I believe the daily impacts of this program on the team and Coveo are even more important.”
In addition to its present accomplishments, Coveo was also recognized for its commitment to continuous improvement through the creation of a new Internal Development Program Manager role, investments in offering career development opportunities to team members, and further refinement of its Continuous Improvement Program.
“This award is an amazing accomplishment,” says Louis Tetu, chairman and CEO of Coveo. “It’s clear recognition of the effort that has gone into our constant striving for service excellence. The team has worked incredibly hard to ensure we run a world-class service operation, and I want to thank them for the superb work and leadership – congratulations!”
About Coveo
Coveo enables enterprises to thrive in the experience age, through delivering unique experiences that are relevant, unified, and valuable. The Coveo Experience Intelligence Platform uses AI, intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, and employees, for many of the world’s most admired digital experience leaders. Coveo delivers solutions for Commerce, Service and the Workplace built on the Coveo Experience Intelligence Platform, with Coveo-accredited partners, and through Alliances with Salesforce, ServiceNow, Sitecore and more.
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