2020's Trials and Tribulations Allow Digital Leaders to Shine

Coveo, a leader in AI solutions for intelligent search and relevance, today announced the winners of its 2020 Relevance Awards. For the fourth straight year, Coveo celebrates teams, organizations, and leaders who are transforming experiences for customers and employees across all digital touchpoints.

“A crisis can bring out the best in people,” says Elaine Cobb, vice president of customer success, Coveo. “And this year has been particularly challenging under the shadow of the pandemic. With work-from-home restrictions and pressures on Ecommerce and customer service departments to meet spikes in demand, it’s particularly timely to acknowledge the people working behind the scenes that make things happen.”

Awards are given in three categories and acknowledge Coveo customers who achieve significant results by improving the relevance of digital experiences for their customers, employees and partners using the Coveo Relevance Platform.

The Coveo Impact Award recognizes teams whose digital efforts and successes have had a clear impact on business growth.

The Coveo Innovator Award goes to teams who contribute to their organization’s success through innovative, relevant and unprecedented end-to-end digital experiences powered by search, data and AI.

The Coveo Industry Leader Award is for teams that have demonstrated leadership in their industry and benefited from significant organizational transformation using search, data and AI.

The Coveo Relevance 2020 awards recognize 18 global organizations that have achieved stand-out results by leveraging their investments in search, data, and AI to compete and win in the experience economy. This year’s winners are:

The Coveo Impact Award Winners:

• Blackberry

• Dell Technologies

• Formica

• Fuze

• Manulife

• RingCentral

• Vizio

The Coveo Innovator Award Winners:

• Acuity Brands

• Blue Yonder

• ConnectWise

• Ellucian

• Palo Alto Networks

• SS&C Advent

• Xero

The Coveo Industry Leader Award Winners:

• athenahealth

• F5 Networks

• Medallia

• Ultimate Software

In winning the Coveo Innovator Award, Chief Customer Officer Rachael Powell describes why Xero applied: “Xero uses Coveo's machine learning to deliver a unique support experience and shift the relevance of our content in line with the changing needs of our customers, without human intervention.”

“I’m in awe of how our customers have risen to the challenges the pandemic has created,” said Louis Tetu, chairman and CEO, Coveo. “Whether it was helping their own workforce to remain engaged and stay proficient as home became their new workplace; to enabling their own customers to better self-serve; to accelerating the switch from physical to Ecommerce shopping and buying - Coveo customers have nimbly adapted to this changing reality. We pause to recognize them for their efforts in the face of adversity.”

Coveo connects people with the most relevant information, and recommends what information they’ll need next. The market-leading AI-powered search and recommendations platform helps Fortune 2000 companies enable employee proficiency, increase customer satisfaction and drive overall business growth.

For more information on all the award winners visit: www.coveo.com/2020awards