Coveo has been deemed a leader in SPI Research’s 2018 Best-of-the-Best Professional Services benchmark report. This follows on the heels of Coveo being recognized as a leader in AI-powered search and relevance per the Gartner Magic Quadrant for Insight Engines and The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions, Q2 2017 reports.
SPI Research is the leading independent technology services research firm. Its extensive annual survey draws on a database of over 3,000 PS organizations to provide in-depth analysis of PS metrics and performance. This year, 456 companies representing more than 158,000 consultants provided input and SPI’s PS Maturity™ Benchmark revealed top performers that grew both revenues and new jobs at more than twice the rate of average firms while also excelling in customer satisfaction and employee engagement. Of the companies who participated, Coveo is ranked in the top 5%, outperforming peers and the benchmark average with significantly higher operational results as demonstrated by more projects delivered on-time and many more satisfied clients.
Chief Operations Officer, Guy Gauvin, commented “Here at Coveo, we take great pride in providing our customers with an unparalleled experience. We have earned our position in industry-leading solutions reports and we are so proud that our professional services is also getting the recognition they deserve. The team is essential to guiding our customers through successful deployments and helping them drive adoption and realize tangible business results. The Best-of-the-Best title is an incredible honor.”
Coveo delivers AI-powered search and personalized recommendations that help customers, dealers and suppliers become more self-sufficient and efficient in their dealings up and down the supply chain. Coveo's Machine Learning, intelligent search and analytics continuously improves content and recommendations by harnessing the behavioral patterns and journeys of people interacting with content, throughout the supply chain, proactively recommending relevant content that is likely to drive better business results across each customer-partner interaction. Coveo provides seamless integration with Microsoft, Salesforce and other demand and supply chain technology stacks to deliver personalization at scale.
The Best-of-the-Best report recognizes the top twenty organizations which augmented their consulting workforces by 19.8% compared to 8.7% headcount growth for average firms. These organizations also excelled across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. Being among the top 5% of professional services organizations is a great testament to Coveo’s mission of making business personal.
To learn more please visit coveo.com/en/services/professional-services.
Make business personal.
Coveo uses intelligent search and AI technologies to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every business interaction, making websites, ecommerce, contact centers and intranets effortless, efficient and content-rich. Coveo is also embedded in many leading business applications from vendors including Adobe, Microsoft, Salesforce, Sitecore, Xero and more. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.
Coveo is a trademark of Coveo Solutions, Inc.