Harnessing digital capabilities has become as important a strategic initiative as generating sales. According to the Gartner 2017 CEO Survey, it was reported that digital capabilities rank as highly in business investment as sales in 2017/18 for CEOs. Both Digital Capabilities and Sales were targeted for increased investment by an overwhelming 66% of CEOs surveyed. Companies that have not yet embraced technology-based innovation are struggling to remain relevant and are beginning to lag. Coveo, a leader in AI-powered search and insights, has been instrumental in enabling digital-savvy enterprises to stay ahead, working with its partners to implement industry-leading, personalized solutions, as part of its Global Partner Program.
Coveo Partners use the Coveo platform to accelerate the time to value for their clients, by harnessing the existing data and systems inside a client’s “ecosystem of record” and putting it to work. Coveo Partners have faster project turnaround times leveraging the tools, APIs and frameworks that the Coveo platform provides them, and typically expand to solve additional customer challenges beyond initial use cases.
The Coveo partner ecosystem has grown by 200% over the past 24 months, with over 150 valued partners and triple the amount of trained and certified Coveo Consultants. Collectively, Coveo partners have driven over 75% of the company’s net new business. Of those partners, there are five key players that have enhanced their solution offerings by embracing Coveo’s usage analytics, machine learning algorithms, and supporting partner resources. Advancing to the Platinum Tier are partners Appirio and Avanade. Joining Gold Tier partners are Perficient, Rightpoint and TechAspect. Partners in the Friends of Coveo Tier continue to play a critical role in articulating the value of relevance and personalization in the digital age.
Global Strategic Alliances Director at Coveo, Marie-Michele Caron commented, “We are so thrilled with how Coveo is growing and how fundamental our trusted partners are to our growth.” She continued, “Our promise was, and continues to be, to make business personal and we are seeing innovative use cases partners are driving to help us deliver on our promise. We value all our partners and are very proud of the ones who are thinking outside the box to deliver personalized experiences at scale.”
The Coveo platform enables systems integrators to design Coveo into their client’s solutions, to access and unify content into a single, secure index, then put it to work across a variety of the client’s business use cases; from more relevant, personalized web sites, to higher converting ecommerce stores, to engaging customer self-service portals. Thanks to the contribution and engagement of its partners, Coveo is expanding its reach, enabling enterprises to Coveo AI-powered recommendations and insights to drive real business results.
Executive, Digital Marketing Center of Excellence at Avanade, Tony Jones, shared “It’s an honor to join the Platinum Tier of Coveo partners. Partnering with Coveo has enabled our team to deliver transformative and industry-leading innovation through customer and employee experiences, and we look forward to taking our work to the next level in 2018.”
"We are excited to be recognized as a Platinum Tier partner by Coveo," said Gary Rinedollar, Appirio's Senior Vice President of Global Alliances. "Appirio helps companies select the right technology for their unique business needs. It's a personalized approach that focuses on engaging and empowering workers to serve customers better. With the support of industry leading solutions like Coveo's AI-powered search and insights, we deliver a different Customer Experience."
Partners of Coveo are successfully integrating Coveo into their solution offerings, to provide more relevant, personalized content, suggestions and recommendations, and delivering significant business results for their customers. To learn more about the Coveo Global Partner Program and how to become a member, please visit www.coveo.com/en/company/partners
Make business personal.
Coveo personalizes every digital experience for customers, partners, dealers, and employees. Coveo combines unified search, analytics and machine learning to deliver relevant information and recommendations across every business interaction, making websites, ecommerce, contact centers and intranets effortless and efficient. A Salesforce Gold ISV Partner and a Sitecore Platinum Technology Partner, Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.
Coveo is a trademark of Coveo Solutions, Inc.
Sr. Manager, Content Strategy, Coveo