Coveo, a recognized leader in AI-powered search and predictive analytics, and recently positioned as one of the the highest for execution and furthest for innovation leader in the leaders quadrant of Gartner’s Magic Quadrant for Insight Engines, has just announced the general availability of Coveo for Salesforce Free Edition, empowering businesses to connect with their customers, partners and employees in entirely new ways.
Coveo powers the support experiences of some of the biggest, most innovative brands in the world. The Coveo Free Edition now allows brands using Salesforce to leverage Coveo’s Machine Learning features and transform their self-service experiences to deliver relevant content, at scale, whether for customers, partners or employees.
Companies unintentionally make it difficult for people to find relevant content, let alone receiving relevant insights and personalized recommendations. It is even harder for community administrators and managers to gain valuable insights, and learn from usage and behavioral data, such as what customers are searching for, what drives better outcomes or what content gaps exist in their self-service pages.
"Search and relevance are at the very core of user engagement, personalization and self-service success," said Laurent Simoneau, President and CTO of Coveo. "We wanted to offer a solution with the capabilities and ease of use needed to truly optimize self-service experiences and applications. With the Coveo Free Edition, users can now deploy an AI-powered search solution that not only delivers cutting-edge relevance, in-depth usage analytics and a rich user interface, but also provides the advanced capabilities of our machine learning engine in minutes."
The Coveo Free Edition offers a fast, barrier-free onramp that infuses self-learning, AI technology directly within the Salesforce Platform, making content easier to find and providing insight into what customers, partners and employees are asking for in their community.
Within minutes, Coveo customers can transform their community and self-service sites into dynamic, visually appealing destinations that match the vibrancy of customer’s existing digital properties, combined with the personalization power of AI-powered relevance.
The Coveo Free Edition leverages the power of its machine learning to enable constituents to spend less time searching and more time engaging with the right content. With the Free Edition that is now available from the Salesforce AppExchange, companies benefit from the following features:
Machine learning capabilities that deliver the best, most relevant answers from all Salesforce content.
Easy drag-and-drop tools to customize their community with a rich, intuitive search user interface that matches the aesthetics of their site.
Coveo Usage Analytics which enable companies to continuously learn and improve, by understanding how people behave on-site, what they’re looking for and when they don't find content, why not.
Flexible deployment options, available for any community, with an out-of-the-box integration with Lightning Community Builder or ability to add to existing VisualForce pages.
The Coveo Free Edition is an ideal solution for systems integrators and developers to integrate into their client's Salesforce environments. The free edition enables developers to plan on using Coveo from the beginning of each of their client engagements, and helps them to easily take the search experiences they deliver to their customers to the next level.
Coveo will be on the road in the upcoming series of Salesforce World Tour and community-led events such as Texas Dreamin’ and Midwest Dreamin’. Visit the Coveo team at one of these events to learn more about different Coveo editions and which one best suits the needs of your organization.
To discover how you can drive real business results through AI-powered search, register for Coveo’s upcoming webinar, Free AI-Powered Search for your Salesforce Community, on May 4.
To learn more about the Coveo Free Edition, and get started with better search on your community, visit www.coveo.com/en/solutions/coveo-for-salesforce..
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Salesforce AppExchange is the world’s leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,500 partner apps and more than 4 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Make business personal.
Coveo personalizes every digital experience for customers, partners, dealers, and employees. Coveo combines unified search, analytics and machine learning to deliver relevant information and recommendations across every business interaction, making websites, ecommerce, contact centers and intranets effortless and efficient. A Salesforce Gold ISV Partner and a Sitecore Platinum Technology Partner, Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.
Coveo is a trademark of Coveo Solutions, Inc.
Sr. Manager, Content Strategy, Coveo