May 5, 2015 | San Mateo, CA and Quebec City, QC

Coveo Announces Another Sequential Best Quarter as its Intelligent Search Apps Upskill Thousands More People

Company reports accelerated demand for its search applications rapid adoption of its Coveo for Salesforce App and the promotion of Mike Raley to VP of Marketing

Coveo today announced that the first quarter of 2015 reached record levels of bookings growth thanks to accelerating market demand for its intelligent search apps, which deliver contextually relevant content and experts to people at every point of work. First quarter revenue bookings increased 116 percent over the prior-year quarter,  while Coveo for Salesforce subscription bookings grew 300 percent over the same period.  Coveo also announced the promotion of Mike Raley from senior director of demand generation to vice president of marketing, responsible for managing the company’s global marketing programs.

Coveo for Salesforce saw rapid adoption, particularly within the high tech and financial services industries, where mid-size to Fortune 500 organizations selected Coveo to scale customer service operations. Coveo for Salesforce - Communities Edition helps customers solve their own cases by proactively offering case-resolving knowledge suggestions and Coveo for Salesforce - Service Cloud Edition helps agents upskill as they engage customers by injecting case-resolving content and experts into the Salesforce UI as they work. New Coveo for Salesforce customers in Q1 2015 include AECOM, Brocade, BMC and MobileIron, among others. 

“Coming off a very strong 2014 with an even stronger Q1 2015 underscores the market demand for technology that increases the proficiency of people at every point of work. We are excited for the future of intelligent search within businesses,” said Louis Tetu, chairman and CEO of Coveo. “It was also a great pleasure during the quarter to promote Mike Raley to vice president of marketing. As Coveo grows we are committed to the career growth of our employees. Mike has contributed greatly to the company since joining four years ago and he will be instrumental in leading Coveo’s aggressive growth.”  

Raley, who had served as senior director of demand generation since joining Coveo in 2011, has fifteen years’ experience with high-growth B2B software and service firms. Prior to joining Coveo, Mike served as marketing director with Aspect Software, a leading provider of customer contact software. Mike has also held marketing management roles at FTI Technology, the e-discovery software & services division of FTI Consulting, and at Sapient, the marketing and consulting firm.

Coveo’s strong quarterly performance was also driven by Coveo customers expanding their implementations as Coveo apps are expanded into additional business areas. Customer success metrics tracked during the quarter include the following: 

  • One large high-tech firm increased customer case deflection by nearly 18 percent in the first six months with Coveo for Salesforce - Communities Edition and its case deflection workflow. Coveo automatically suggests relevant, case-resolving content as customers enter case details, effectively solving the case before the customer submits it.  
  • At the same time, support agents at this company use Coveo for Salesforce - Service Cloud Edition, which automatically shows case-resolving information and relevant experts as agents work. Both versions rely on the same unified index to virtually consolidate case-resolving information and experts from across multiple Salesforce orgs and disparate systems, including Help and Community forums. Agents at this company reported an 85 percent increase in relevance with the implementation of Coveo.  Coveo customers generally see the return outlined in the following infographic: 

Search is transforming customer service infographic

About Coveo

Coveo is on a mission to transform business by improving people’s skills, knowledge, and proficiency with Search. Coveo Search Apps unleash the power of fragmented, disparate information from across the enterprise IT ecosystem at every point-of-work.  Recognized as the Most Visionary Leader in Enterprise Search by Gartner, Coveo enterprise search allows companies to create high performance contact centers, cultivate company-wide collaboration, and succeed at self-service. With the search industry’s highest security standards, broadest connectivity and greatest relevance control and configurability, Coveo removes complexity to make search work, quickly and effectively. Coveo partners with some of the world’s largest enterprise technology ecosystems, such as Salesforce, where contextual insights from outside the platform are critical to delivering a unified experience for their customers.  For more information, please visit www.coveo.com, and follow us on the Coveo blog, LinkedIn, and Twitter.


Media Contact

Samantha Demers
Communications Director
media@coveo.com
+1(514) 375-0126 ext.2679