Coveo Solutions Inc.’s Multi-Year Accessibility Plan (“MYAP”) is also available in accessible Word and PDF formats. For alternate formats please get in touch with Coveo’s HR department at hr@coveo.com.
Coveo Solutions Inc. (“Coveo”, or the “Company” or “we”) will provide this MYAP (and any annual Accessibility Compliance Report) in an accessible format and with appropriate communication supports, upon request, in a timely manner and at no additional cost, and will consult with the person making the request to determine suitability.
Introduction
The Accessibility for Ontarians with Disabilities Act (“AODA”) Multi-Year Accessibility Plan is a public-facing roadmap for meeting obligations under the AODA, and for preventing and removing barriers to accessibility across the Company.
As prescribed under the AODA, the MYAP must be updated every five years. Coveo’s current MYAP is in effect from April 2026 to March 31, 2031.
This MYAP is prepared and maintained in accordance with the Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) (the “IASR”), including the requirement to establish, implement, maintain, and document a multi-year accessibility plan and post the plan on Coveo’s website (and provide the plan in an accessible format upon request).
Alternate formats of the MYAP or annual status reports can be obtained by emailing hr@coveo.com, by contacting the HR team via Coveo@coveo, by calling 514-375-0126, by contacting your line manager, or by contacting your department’s human resources business partner.
Coveo has designated HR as the internal owner of this MYAP and the primary contact for accessibility requests and feedback. HR will co-ordinate with Legal, IT, and other relevant business functions across the Company to implement this MYAP and monitor compliance.
Accessible Emergency Information
Coveo is committed to providing customers and clients with publicly available emergency information in an accessible format upon request. Coveo will also provide employees with disabilities with individualized emergency response information when required.
Coveo will provide workplace emergency response information to employees with disabilities, where the disability is such that the individualised information is necessary and Coveo is aware of the need for accommodation due to the disability, and will provide the information as soon as practicable after becoming aware of the need. Coveo will also review individualised workplace emergency response information when the employee moves locations, the employee’s overall accommodations needs or plan are reviewed, and when Coveo reviews its general emergency response policies.
Training
Coveo will provide training to employees and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees and other staff members. All employees based in Ontario must also complete training on the customer service standard and Ontario Human Rights Code.
Coveo will take the following steps to ensure employees are provided with the necessary training:
- Post our Accessibility Policy and training guide on our internal website
- Ensure all current employees and new employees have received the Accessibility Policy and training guide as part of their onboarding package
Information and communications
Coveo is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.
Coveo will continue to take the following steps to ensure all new websites and content on our websites conforms with WCAG 2.0, Level A:
- Review new content and ensure it is up to date with WCAG 2.0., Level A
- Make any amendments as necessary
Furthermore, Coveo aims to attain and maintain WCAG 2.1 Level AA compliance.
Coveo has taken the following steps to make sure existing feedback processes are accessible to people with disabilities upon request:
- List feedback processes in the Company’s Accessibility Policy
- Encourage people with feedback to contact the Company’s HR department at HR@Coveo.com or 514-375-0126.
Coveo will ensure that its processes for receiving and responding to feedback are accessible to persons with disabilities, by providing or arranging for accessible formats and communication supports, upon request.
Coveo will make sure all publicly available information is made accessible upon request by April 2026 including, but not limited to, large print, read aloud, etc.
Employment
Coveo will notify employees of Coveo’s policies used to support employees with disabilities, including (as applicable) policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. Coveo will provide updated information to employees whenever there is a change to these policies.
Where an employee with a disability requests it, Coveo will consult with the employee to provide or arrange for the provision of accessible formats and communication supports for: (a) information that is needed in order to perform the employee’s job; and (b) information that is generally available to employees in the workplace.
Coveo will develop and maintain a confidential written process for the development of documented individual accommodation plans for employees with disabilities, including the elements required by the IASR (including participation of the employee, assessment, and review/updates).
Coveo will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using performance management processes, providing career development and advancement, and when redeploying employees.
2026-2031 Coveo Multi-Year Accessibility Plan Initiatives
1. Accessible policies and training
- Coveo will update its Accessibility Policy online in English and French
- Coveo will post its annual Accessibility Compliance Report online and make accessible formats available upon request
- Coveo's 2026 Accessibility Compliance Report can be found here
- Coveo will post its 2026-2031 Multi-Year Accessibility Plan online and make annual updates to demonstrate its progress on such initiatives
- Coveo will provide and ensure that its Ontario employees complete training on the customer service standard and Ontario Human Rights Code to all current employees and include it in its onboarding training package to all future employees that are hired
- Coveo will document this MYAP and maintain it in accordance with the IASR, and will review and update the MYAP at least once every five (5) years.
2. Recruitment and hiring
- Coveo will include information on job postings in Ontario that accommodations are available to candidates upon request.
- Coveo will notify job applicants (when selected to participate in an assessment or selection process) that accommodations are available upon request in relation to the materials or processes to be used, and will consult with the applicant and provide suitable accommodations that take into account the applicant’s accessibility needs due to disability.
- Coveo will include information in formal job offers to newly hired employees that accommodations are available upon request.
3. Annual HR and Legal department meeting
- The Company will create a recurring annual department meeting update between Coveo’s HR and Legal departments to ensure progress on the 2026-2031 MYAP.
- Coveo will summarize the conclusions of this meeting into an annual Accessibility Status Report to be posted online and available in accessible formats including, but not limited to, PDF and Word.
- The annual Accessibility Status Report will also be provided in accessible formats and with communication supports, upon request, and Coveo will consult with the requester to determine suitability.
4. Web accessibility
- Coveo will maintain public website(s) and web content in conformance with WCAG 2.0 Level AA (except where not practicable), and will embed accessibility checks into web publishing workflows (including periodic audits and remediation tracking).
- Coveo aims to attain and maintain WCAG 2.1 Level AA compliance.
Conclusion
Coveo’s MYAP is effective from April 2026 through March 31, 2031. The MYAP is a requirement of the Accessibility for Ontarians with Disabilities Act (AODA). It identifies initiatives to help Coveo meet and sustain compliance with AODA requirements and prevent and remove barriers for Coveo employees, consultants, volunteers, third-party contractors, and customers.
Coveo will make progress against the MYAP annually through an annual progress report meeting internally between the Company’s HR and Legal departments. Coveo employees, consultants, volunteers, third-party contractors, customers, and any other individual who provides goods, services, or facilities on Coveo’s behalf in Ontario are encouraged to provide feedback on Coveo’s progress against the MYAP by contacting hr@coveo.com, calling 514-375-0126, contacting their line manager, or contacting their human resources business partner.
Coveo will ensure that any feedback process is accessible to persons with disabilities, including by providing or arranging for accessible formats and communication supports upon request.
