Provide Fast and Relevant Answers to Customers With Intelligent Search

Duration: 62 min

Great support is about connecting customers with answers and help quickly. The challenge is that the information they need rarely resides in a single system or knowledge base. But many high-performance companies are overcoming this challenge with Salesforce Service Cloud and Communities, powered by intelligent search. And the results have been big.

Watch this webinar to learn how leading companies are boosting customer self-service and contact center performance by enabling unified, intelligent search for Salesforce. The webinar explores:

  • What leading companies like Sonus Networks have done to turn Salesforce into a “window” to all of their siloed knowledge
  • How self-service and “Big Knowledge” are transforming customer support
  • How to take advantage of all your company’s support knowledge without costly migrations

If your organization is committed to delivering high-impact customer service, this info-packed session is worth checking out!

Presented by:

  • Bill Parks

    CIO, Sonus Networks

  • Jean-Francois Allain

    Americas Alliances, Salesforce

  • Jeff Grosse

    Practice Lead, Appirio

  • Andrea Strathmeyer

    Distinguished Engineer, Sonus Network