Provide Fast and Relevant Answers to Customers With Intelligent Search
Duration: 62 min
Presented by:
Bill Parks
CIO, Sonus Networks
Jean-Francois Allain
Americas Alliances, Salesforce
Jeff Grosse
Practice Lead, Appirio
Andrea Strathmeyer
Distinguished Engineer, Sonus Network
Great support is about connecting customers with answers and help quickly. The challenge is that the information they need rarely resides in a single system or knowledge base. But many high-performance companies are overcoming this challenge with Salesforce Service Cloud and Communities, powered by intelligent search. And the results have been big.
Watch this webinar to learn how leading companies are boosting customer self-service and contact center performance by enabling unified, intelligent search for Salesforce. The webinar explores:
- What leading companies like Sonus Networks have done to turn Salesforce into a “window” to all of their siloed knowledge
- How self-service and “Big Knowledge” are transforming customer support
- How to take advantage of all your company’s support knowledge without costly migrations
If your organization is committed to delivering high-impact customer service, this info-packed session is worth checking out!