Overcoming the Roadblocks to Self-Service Success

Focus on improving self-service is at an all-time high, with good reason: self-service is less expensive than other forms of support, customers prefer it, and when you get it right, satisfaction and loyalty rise. But, is your self-service portal or online community still making it too hard for customers?

Listen to TSIA’s VP Research, Customer Success & Support Services Judith Platz and Coveo’s VP of Customer Success Jen MacIntosh for a best practices webinar that analyzes:

• Why so many self-service programs fail, and what it takes to create a winning self-service strategy (hint: people, process & technology)
• How advances in contextual search and cloud-powered machine learning make self-service more effortless for your customers – and your team
• How you can automatically learn from your customers to always deliver the most relevant answer for everyone, without manual effort

Don’t let roadblocks like information silos, ever-changing content, and past project failures stand in the way of delivering the self-service experience your customers deserve.

Listen to this webinar and find out what it takes to create and sustain self-service success.