Maximize Adoption of Coveo in your Agent Console

Duration: 33 min

Presented by:

Adam Palmer

Customer Success Manager, Coveo

Increasing agent adoption and changing agent behavior is hard. It’s not just about introducing new technology and offering better search capabilities. It’s a journey, one that requires your people, processes and technology working together. A holistic agent experience captures user activity, studies the data, and enables you to make informed choices and take action.

Watch this webinar replay to help you get the most from Coveo in the Salesforce Service Cloud. During the session you'll learn:

  • How to align your agents with the primary goal of the Customer Care Organization, to drive adoption
  • Configuration best practices to get your agents on the path to Intelligent Customer Support
  • Common adoption questions to consider, and the value of Intelligent Term Detection for the agent console