Upcoming Webinar
Knowledge Management Best Practices for a Successful Customer Support Experience
Duration: 60 minutes60 minutes
Register NowIn this webinar, TSIA’s John Ragsdale will highlight some common challenges to successful KM and how to overcome them. And from OSIsoft, a market-leading data management platform for industrial operations, Business System Analyst, Darragh Perrow and Knowledge Engineer, Alex VanFosson, will share their strategy for bridging knowledge and both the employee and customer experience, including:
- Key considerations for a knowledge management (KM) strategy.
- Best practices for identifying content gaps and leveraging voice of the customer
- Ways to streamline and accelerate your KM program