Upcoming Webinar

Knowledge Management Best Practices for a Successful Customer Support Experience 

Duration: 60 minutes

60 minutes

Register Now

Presented by:

John Ragsdale

VP of Research, Technology and Social

TSIA

Bonnie Chase

Sr. Product Marketing Manager

Coveo

Darragh Perrow

Business System Analyst

OSIsoft

Alex VanFosson

KCS Program Manager

Osisoft

In this webinar, TSIA’s John Ragsdale will highlight some common challenges to successful KM and how to overcome them. And from OSIsoft, a market-leading data management platform for industrial operations, Business System Analyst, Darragh Perrow and Knowledge Engineer, Alex VanFosson, will share their strategy for bridging knowledge and both the employee and customer experience, including:

  • Key considerations for a knowledge management (KM) strategy.
  • Best practices for identifying content gaps and leveraging voice of the customer
  • Ways to streamline and accelerate your KM program