Intelligent Customer Support with Dynamics 365

Duration: 57 min

Among support leaders’ top priorities are the seemingly contradicting needs to reduce support costs, while improving customer satisfaction through more effortless experiences.

Getting on that right path remains a challenge for many organizations due to a proliferation of apps and information silos where agents can find information, and self-service portals that fall short of expectations.

Watch this webinar to learn how to take advantage of AI-powered search for Microsoft Dynamics 365 in order to create an intelligent support strategy that:

  • Upskills your support team so they become more proficient
  • Improves the efficiency of support staff so that average case handling time can be reduced
  • Drives improved CSAT scores when customers interact with your contact center

We’ll walk through the roadmap to intelligent assisted support, with Microsoft Dynamics 365 at the core.

Presented by:

  • Paul Sheridan

    Solution Engineer at Coveo

  • Sheerine Reid

    Director Product Marketing at Coveo