Great Customer Service Relies on Relevancy and Proficiency

Duration: 1:47

Great customer service is about both delivering relevant self-service options to customers, and helping your agents be more proficient when handling cases. Putting your company's information at their fingertips is crucial; recommending and predicting what the most relevant content will be to solve your customer's unique problems.

Coveo connects to and unifies a wide variety of content sources, and presents the most relevant content to your customers and support staff. Coveo machine learning identifies what people find the most useful, and ensures it surfaces to the top. You empower your customers to self-serve, and your agents to be more proficient, ensuring your C-SAT scores go up.

Learn more about how Watchguard, Ellucian and others are using Coveo to deliver better customer service, today.