2024 COMMERCE INDUSTRY REPORT
With Overwhelming Choice, What Really Drives Shopper Decisions?
What are shoppers' expectations in the ChatGPT era? What still frustrates them? How can your brand secure their loyalty? The 4th edition of Coveo’s commerce industry report reveals shopper psychology insights to give you a competitive edge over industry competitors.
Based on a survey of 4,000 adults across the U.S. and UK, this report contains the knowledge required to deliver high-converting digital commerce experiences.
- Insights into evolving online shopping habits across different generations.
- The impact of generative AI on enhancing the online shopping experience.
- The evolving role of physical stores in today's digital-dominated landscape.
- Consumer attitudes towards data sharing for personalized experiences.
- Opportunities to bridge the post-purchase gap and foster customer loyalty.
Industry leaders transforming their commerce with AI
