Case Study | Using Intelligent Search to Deliver Efficient Service
How One Of The Largest Wealth Providers Achieved 11.25% AHT Reduction
How Trouba* empowers their CSRs with industry-leading search experiences so they can help clients faster while supporting company growth.
Faster access to answers would mean shorter customer calls; consistent answers, reduced callbacks; culminating in freeing up field advisors to focus on building relationships.
Learn how Trouba* leveraged Coveo’s unified index to:
- Reduce average handle time (AHT) by nearly 12% through activating existing customer data
- Put the power of Google-like experiences at agents’ fingertips, saving 2.5 days of training
- Achieved 5% reduction in transfer rate due to centralized content
Your customers see you as one company, not a selection of products. Read more about the success Trouba* achieved by giving their CSRs an intelligent tool that takes work off their shoulders.
