Coveo Solutions, Inc. and its Affiliates listed below (“Coveo”) engage the entities identified on this page (“Sub-processors”) to process Customer Data, including Personal Data, in order to provide and improve the Services, including the AI Services. Before Coveo engages any Sub-processor, Coveo performs a due diligence on the Sub-Processor's data protection practices in order to ensure that it provides the required level of protection for Customer Data. All capitalized terms not defined on this page shall have the meaning ascribed to them in the Customer Agreement.
Infrastructure and Tooling Sub-processors
| Entity Name | Processing activities | Hosting Location* | Address & Contact Details |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud service provider for all Hosted Services functionalities. It includes applications hosting, data repositories, data processing services and advanced AI functionalities, including generative AI services. |
United States Ireland (with back-ups in France and in Germany) Australia Canada |
|
| Google Cloud Canada Corporation (Google Cloud Platform) (joint Coveo-Qubit customers only) | Cloud service provider for the Hosted Services functionalities. It includes applications hosting, data repositories, data processing services and advanced AI functionalities, including generative AI services. | Belgium |
* Where permitted, selected by Customer.
Service Specific Sub-processors
* Where permitted, selected by Customer.
** Planned Sub-processor
Coveo Group Sub-processors
| Entity Name | Entity Location* | Processing Location | Processing activities | Address & Contact Details |
|---|---|---|---|---|
| Coveo Solutions Inc. | Canada | Canada United States European Union United Kingdom United States Australia |
Provision of the Services |
401-1100 Avenue des Canadiens-de-Montréal, Montréal QC H3B 2S2 Canada privacy[@]coveo.com |
| Coveo Software Corp. | United States | Provision of the Services |
Spaces Levi's Plaza, 1160 Battery Street East, Suites 100, |
|
| Coveo (Europe) B.V. | The Netherlands | Provision of the Services | Beech Avenue 54-62 1119 PW Schiphol-Rijk, The Netherlands privacy[@]coveo.com |
|
| Qubit Digital Limited (joint Coveo-Qubit offerings only) |
United Kingdom | Provision of the Services |
The Bloomsbury Building, 10 Bloomsbury Way, London, WC1A 2SL United Kingdom |
|
| Qubit Inc. (joint Coveo-Qubit offerings only) |
United States | Provision of the Services |
Spaces Levi's Plaza, 1160 Battery Street East, Suites 100, San Francisco, CA 94111, United States privacy[@]coveo.com |
|
| Coveo Australia Pty Limited |
Australia | Provision of the Services | Level 38, Olderfleet, 477 Collins Street, Melbourne, Australia privacy[@]coveo.com |
