Best Practices and Benchmarks Top Ten Best Web Support Sites

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Each year, the Association of Support Professionals (ASP) recognizes the industry's Top Ten Best Support Sites. A team of experts rate entries on 25 characteristics. The Best Practices and Benchmark report defines the categories and characteristics required to attain Top Ten Best Web Site recognition and offers recommended performance level benchmarks based on the scoring results from the evaluation process. Read the report to learn about support site best practices, including:
  • How to help customers access the content and resources they need
  • Why user experience is critical for site visitors
  • Ways to use metrics to provide insight into transactional performance, content coverage and support operations effectiveness

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Each year, the Association of Support Professionals (ASP) recognizes the industry's Top Ten Best Support Sites. A team of experts rate entries on 25 characteristics. The Best Practices and Benchmark report defines the categories and characteristics required to attain Top Ten Best Web Site recognition and offers recommended performance level benchmarks based on the scoring results from the evaluation process. Read the report to learn about support site best practices, including:
  • How to help customers access the content and resources they need
  • Why user experience is critical for site visitors
  • Ways to use metrics to provide insight into transactional performance, content coverage and support operations effectiveness