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KCS Strategies for Improving the Customer Experience

Knowledge-Centered Support is a proven methodology for driving successful customer engagement, but organizations often struggle to integrate KCS practices with their self-service programs and support center operations.

Watch this webinar by KCS expert Jennifer MacIntosh and learn:

  • Why customers and analysts are your best knowledge managers, and how to make KM effortless for them
  • How to build and optimize your knowledge base as you solve customer issues
  • How to easily unify data across multiple repositories into a single view and create knowledge articles with a single click
  • What knowledge analytics you really need to care about for KCS success
Back to the on-demand webinars

KCS Strategies for Improving the Customer Experience

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