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Implement KCS v6℠ at Your Organization

During the session, certified trainer of Knowledge Centered Service v6 Practices, Laurel Poertner, will dive into:

  • Assessing your current state
  • Content gap analysis
  • KCS Design deliverables
  • Aligning to business objectives
Back to the on-demand webinars

Implement KCS v6℠ at Your Organization

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